24/7 water emergency response, with a crew on site within 2 hours in most of our service areas. IICRC-certified team leads. Detailed documentation of every step.
Water damage is stressful, and it usually happens at the worst possible time. The Restoration Crew removes the water, dries your home or business properly, and documents every step, so you know what happened, what we did, and why. We serve homeowners and businesses across Lynchburg and Forest, Roanoke, Hollins and Salem, Danville and Pittsylvania County, and Moneta and Smith Mountain Lake.
Our team lives by a simple rule: treat people the way we'd want to be treated. For a water emergency, that means we show up fast, explain things in plain language, and don't do or charge for work your home doesn't need.
Water keeps spreading into drywall, subfloors and cabinets the longer it sits. That's why we answer water emergency calls 24 hours a day, 7 days a week. In most of our service areas, a crew is on site within 2 hours, often sooner, depending on where you are.
Every job follows the same documented process, whether it's one bathroom or a whole floor.
Most drying takes anywhere from about 48 hours to a week, depending on how much water there was and which materials got wet.
Call for an assessment: (434) 489-1122
Our management and every lead technician hold IICRC certification. The IICRC (Institute of Inspection, Cleaning and Restoration Certification) sets the industry standards for water damage restoration. Every technician also completes our 1-year in-house training program, so the person drying your home knows how to read a moisture meter, place equipment, and judge when a material is truly dry.
We hold every job to the same written standards. Photos must show both the room and the meter readings, measurements are recorded to the nearest foot, and notes have to explain why work was done, not just what was done.
We follow standard industry billing practices, and we're glad to answer your insurance adjuster's questions about our estimate, documentation and invoices. What really helps our customers is our reporting.
This gives you and your adjuster a clear, factual record of what happened and what we did. With your OK, we send our written scope and reports to your adjuster and can keep your insurance agent updated on the job, so nobody is left guessing. We can also walk you through what we found, including where the water came from, so you can talk with your insurance agent about whether to file a claim. That decision is always yours.
Moisture reports. We also provide moisture reports as a paid service. Call (434) 489-1122 to ask about one.
We're a water mitigation company, not a public adjuster. We don't file or negotiate insurance claims for you, and we don't interpret your policy. Your insurance company decides what's covered, so we can't promise coverage, and you're responsible for any deductible under your policy.
Questions about our reports? Call (434) 489-1122Our focus is mitigation: getting the water out and the structure dry. We don't do repairs, and we don't perform, manage or guarantee repair work. When your property is dry, we can refer you to reputable, licensed local companies that do this kind of repair work all the time. You choose who to hire and contract with them directly. Because our report shows exactly what was removed, down to the square foot, their estimate can start from facts instead of guesswork.
If your carpet or tile came through the water and is worth saving, our floor care team can clean it once everything is dry, so you don't need to find another company. Floor cleaning is booked as a scheduled appointment; our 24/7 response is for water emergencies only. See carpet cleaning and floor care and tile and grout cleaning.
Not all water is the same. A sewer backup, an overflowing toilet, or floodwater from outside is classified as contaminated (Category 3) water, and it's handled differently from a clean supply-line leak. We take these jobs, and we follow our written procedures for them:
We're not mold specialists, and we don't do mold testing or mold abatement. But mold almost always starts with water, so if you find it, give us a call. We'll come out and check for water and moisture.
We always recommend a mold test after our work is completed, and we'll get you connected with a provider for that if needed.
We handle burst and leaking pipes, water heater and appliance failures, overflowing sinks and tubs, storm water and roof leaks, wet basements, and crawl spaces. Water under a house is easy to miss and doesn't dry well on its own, so we extract it, remove wet materials that can't be dried, and set up drying equipment in the crawl space just like we would in a living area. Lake houses and second homes are a common call for us too, since a leak in an empty house can run for days before anyone notices.
Water in a commercial building costs you every hour you're closed. We answer commercial water emergencies 24/7 and offer after-hours water mitigation, so drying and cleanup can happen while your doors are closed. We work with hotels, property management companies, office buildings and churches. Our floor care team also cleans commercial carpet and tile by scheduled appointment, so we know how to keep a facility running during a job, and we can clean salvageable flooring once it's dry.
Commercial water emergency? Call (434) 489-1122, 24/7We provide 24/7 emergency water damage response in four local service areas:
Not sure if you're in our area? Call (434) 489-1122 and we'll tell you right away.
We answer water emergencies 24/7. In most of our service areas, a crew is on site within 2 hours, often sooner, depending on where you are.
We find the source of the water, classify it, and map the moisture in your floors, walls and ceilings. Then we explain what needs to happen. Before any work starts, you get an estimate and a written authorization to sign.
Our management and all lead technicians are IICRC certified, and every technician completes our 1-year training program.
Only your insurance company can decide that. It depends on your policy and what caused the water, so we can't promise coverage, and we don't interpret policies or negotiate claims. What we do is document the source, the damage and every step of our work in detail and, with your OK, share those reports with your adjuster. We follow standard industry billing practices. For questions about your coverage, talk with your insurance agent or insurance company.
No. We focus on water removal and drying, and we don't perform or guarantee repairs. When the structure is dry, we can refer you to reputable, licensed local companies that do this work all the time, and you hire whoever you choose directly. Our measurements help them give you an accurate repair estimate.
Usually from about 48 hours to a week, depending on how much water there was and what got wet. We do regular moisture checks until everything is dry, and only remove equipment when the readings confirm it.
Not always. We measure moisture first and remove only materials that can't be dried. When something has to come out, we measure it, photograph it, and explain why.
Yes. We handle sewage and other contaminated-water jobs. We classify the water, set up containment and air filtration when needed, remove contaminated materials that can't be cleaned, and clean with HEPA vacuuming and antimicrobial products before drying, documenting each step.
Call us and we'll check for water and moisture. We're not mold specialists and don't do mold testing or abatement. If materials are still wet, we handle it as part of water mitigation: wet materials that can't be dried come out, including any with mold on them, and we remove them safely using containment and air-quality procedures before drying the structure. If nothing is wet, we'll refer you to a company that can help. We always recommend a mold test after our work is completed, and we'll get you connected with a provider for that if needed.
Yes. We extract water, remove wet materials that can't be dried, and set up drying equipment in crawl spaces as well as living areas.
Call The Restoration Crew 24/7 at (434) 489-1122. We answer water emergencies 24 hours a day, with a 2-hour response in most of our service areas.
